Shipping policy

Shipping & Delivery

At Ruiz Hair Extensions, we are committed to providing fast, reliable, and secure shipping for all orders. Below, you’ll find details on our shipping options, estimated delivery times, and important policies.

1. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • Custom or special-order items may require additional processing time.
  • You will receive a confirmation email with tracking details once your order has shipped.

2. Shipping Options & Estimated Delivery Times

We offer multiple shipping options to meet your needs:

Shipping Method

Estimated Delivery Time

Availability

Standard Shipping

3-7 business days

Canada

Expedited Shipping

2-3 business days

Canada

Express Shipping

1-2 business days

Canada

International Shipping

7-15 business days

Selected countries
  • Delivery times are estimates and may vary based on location, customs processing, and unforeseen delays.
  • Shipping fees are calculated at checkout based on your location and selected shipping method.

3. International Shipping

We proudly ship worldwide! Please note:

  • International delivery times vary based on customs clearance.
  • Customers are responsible for any applicable duties, taxes, or import fees.
  • Some countries may have restrictions on hair extension imports—please check with your local customs office before ordering.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your package using the provided link or on our website.

5. Lost, Stolen, or Delayed Shipments

  • Ruiz Hair Extensions is not responsible for lost or stolen packages once they are marked as "Delivered" by the shipping carrier.
  • If your order is delayed beyond the estimated delivery time, please contact us, and we will assist in tracking it.
  • For lost packages, please file a claim with the shipping carrier and notify our support team.

6. Address Accuracy & Changes

  • Please double-check your shipping address before placing an order.
  • If you need to change your address, contact us within 24 hours of ordering. Once a package has shipped, we cannot make address changes.

7. Order Cancellations

  • Orders can be canceled within 24 hours if they have not been processed or shipped.
  • Once an order is shipped, cancellations are not possible.

For any shipping-related inquiries, please reach out to our customer service team at service@ruizhair.com.

Thank you for shopping with Ruiz Hair Extensions! We appreciate your trust in our products and service.